Shipping & Payments & Returns

Shipping Policy

Free Shipping – Up to 2 weeks


Shipped from JYXYER in Japan

  • All items are shipped from JYXYER in Japan (including our contract warehouse). Sales are recognized as US dollar-denominated sales in Japan.

  • All items are the same as our retail price in Japan except for overseas shipping and other costs.

  • Japanese law applies to food labeling regulations for the products, but for convenience to the foreign customers, it is indicated in English in compliance with US FDA regulations. 

  • The product prices includes the shipping cost of the most efficient "International e-packet (small air package with international registered mail) " to deliver from Japan to you. Delivery is performed door-to-door air mail by your local Mail company in your country of residence.

  • The International ePacket is less than 2kg and the total length of the three sides is less than 90cm. The weight of each product and the total length of the three sides are described on the product page.

  • The customs declaration in your country will be done as "gift" using simplified form CN22/CN23 for mail items.

  • The standard delivery period is different by region/country/state.

  • The delivery might be delayed due to the reasons of Japan Post and the shipping company in the delivery area, and in this case, we do not guarantee the delivery in the maximum period. 

  • Please be sure to check in advance the delivery status to your country on the following Japan Post site before purchasing.

https://www.post.japanpost.jp/int/information/overview_en.html

 

  • If the international e-packets of cheapest cannot be used due to postal conditions, or if you request other courier delivery methods, you will be charged an additional charge for the difference shipping fee. The courier shipping methods will be charged more expensive than the international e-packet, however, it can be delivered to most countries regardless of the situation such as infectious disease. FedEx, UPS, DHL are available.

  • The payment for additional shipping fee will be done by e-mail creditcard payment system.

ePacket.jpg
Payments

We accept Visa, MasterCard, Discover, JCB and American Express credit card payments as well as PayPal. We do not accept personal checks, money orders or direct bank transfers.
All payments processed through our site are handled over Secure Socket Layer (SSL)

Return & Exchange Policy

We will not allow any return, exchange and refund due to items are foods and by international delivery. 

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